Browsing by Subject Customer Satisfaction
Showing results 1 to 19 of 19
| Issue Date | Title | Author(s) |
|---|---|---|
| 2023 | Customer Satisfaction and Willingness to Use Self-Service Kiosk In Genting Highlands Hotel | Norfitriyah Shakirah Binti Mohamad ; Norsyafiqah Binti Suffri ; Nur 'Aisyah Binti Abdul Razak ; Nurashikin A. Ridzuan |
| 2020 | Customer Satisfaction towards Spa Service among Spa Goers in Kota Bharu, Kelantan | Ahmad Iqbal Nazuha Mahmad Kamel ; Iza Fahana Ismail ; Muhammad Khawarizmi Ab. Khalek ; Siti Sofiah Mohamad Shaukat ; Nor Dalila Marican |
| 2023 | Determinant For Customer Loyalty in Islamic Banking Products and Services in Kota Bharu, Kelantan | Nurafigah Binti Mohd Yunus ; Nurafni Balqis Binti Mohamad Riping ; Nuraini Helwa Syuhaidah Binti Harnizat ; Nuraisyah Atikah Binti Nawawi ; NurHaiza Nordin |
| Jul-2021 | Determining Green Practices Through the Use of Self-Service Technology (SST): Service Quality, Satisfaction, Loyalty and Behavioral Intention in the Green Hotel Industry. | Rasidah Hamid ; Roziah Mohd Janor ; Mohd Hanafi Azman Ong ; Normaizana Mat Nawi ; Nik Alif Amri Nik Hashim ; Zaliha Zainuddin |
| 2023 | The Effect of E-Commerce’s Service Quality on Reverse Logistics towards Customer Satisfaction in Malaysia. | Ling Shih Jian ; Muhammad Syakir Mohamad Nasir ; Santhiya Saravana Kumar ; Zahra Mardhiyyah Khafizul Ariff ; Yuhanis Mohamed Noor |
| 2022 | The Effect of Hotel Services Performance Towards Guests Satisfaction During the Post-Movement Control Order (MCO) in Kelantan, Malaysia | Ain Athirah Binti Azlan ; Ainna Fatihah Binti Zulkafle ; Ali Bin Ishak ; Alice Sia Jia Yiing ; Raja Norliana Raja Omar |
| 2020 | The Effect of Service Quality toward Customer Satisfaction among Malaysian Airline Passenger | Mohd Ikhwan Aziz ; Hasannuddiin Hassan ; Mohd Kamal Iswadi |
| 2022 | Factors Influencing Customer Loyalty To Social Commerce Platform | Nur Izzati Mohamad Anuar ; Wan Farha Wan Zulkiffli ; Siti Afiqah Zainuddin ; Siti Salwani Abdullah ; Muhammad Naqib Mat Yunoh ; Nik Malini Nik Mahdi |
| Jun-2021 | Factors Influencing Customer Satisfaction in Online Shopping | Norzalizah Bahari ; Nur Syafiqah A. Samad ; Mohd Fathi Abu Yaziz ; Muhammad Naqib Mat Yunoh ; Nur Amalis Rosli |
| 2023 | Factors Influencing Customer Satisfaction In Using J&T Express Service Delivery During Covid-19 Pandemic In Malaysia | Nurul Nahwal Amini Jaafar ; Yuhanis Mohamed Noor ; Afifah Hanim Md Pazil |
| 2023 | Factors that influence customers satisfaction towards robotic service restaurant in Malaysia | Muhamad Hakimi bin Abdullah ; Muhamad Ibad bin Hassan ; Muhammad Aiman Hakim bin Zaidi ; Muhammad Fahmi bin Amin Husni ; Nur Azimah Othman |
| 2023 | Factors That Influencing Customer’s Satisfaction Toward Food Trucks in Kota Bharu, Kelantan | Nurul Huda Sulaiman ; Nurul Jannah Mohd ; Nurul Rodziah Mohd Rodhi ; Nurul Zakirah Muhamad Norrizan ; Nor Amira Mohd Razali ; Nurul Fardila Abd Razak |
| 2023 | Impact of E-Service Quality on Customer Satisfaction towards Grabfood in the Post-COVID-19 Pandemic in Kota Bharu, Kelantan | Lim Xiang Sern ; Pavithra Moorthy ; Chen Tze Li ; Abdul Halim Mohamad Saman ; Siti Aniza Roslan ; Afifah Hanim Md Pazil |
| 2023 | Impact of E-Service Quality on Customer Satisfaction towards Shopee among Generation Y in the Post-COVID-19 Pandemic | Chan Yong Rou ; Danieal Arif Salehan ; Muhammad Solehin Mat Zian ; Nur Aliana Mahyaddin ; Nur Shazwani Sabri ; Afifah Hanim Md Pazil |
| 2022 | The influence of service quality towards Airbnb customer satisfaction in Klang Valley,Malaysia | Muhammad Syazwan Awang Hussin ; Norsabrina Badrul Hisham ; Norsyafiqah Nasaruddin ; Norsyahira Yahya ; Nor Maizana Mat Nawi |
| Nov-2019 | Manufacturers Satisfaction on Third Party Logistics Providers’ Service Quality | Abdul Khabir Rahmat ; Nasruddin Faisol ; Adi Aizat Yajid ; Muhammad Izwan Mohd Badrillah |
| 2022 | A Study on Customer Satisfaction Towards Pos Malaysia Service During Pandemic Covid-19 | Nurul Huda Hazizan ; Yuhanis Mohamed Noor ; Afifah Hanim Md Pazil |
| 2023 | The Study on the Factors Affecting Customer Satisfaction in Ecommerce Logistics Service Quality in Kelantan | Priyadarshini Uvarajan ; Teoh Gaik Choo ; Tan Xin Pei ; Kanimoli Kannan ; Mahathir Muhamad |
| Mar-2020 | Validating the Measuring Instrument for the Service Quality, Price and Comfort on Customer Satisfaction Towards Ride Hailing Service in Malaysia | Munirah Mahshar ; Nik Alif Amri Nik Hashim ; Raja Rosnah Raja Daud ; Mohammad Ismail ; Wan Farha Wan Zulkiffli ; Nadzirah Mohd Said ; Lu Man Hong ; Eni Noreni Mohamad Zain |