Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/5784
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Nurfaizatul Fatieha Mohd Syukri | en_US |
dc.contributor.author | Nurfarisha Alia Bakri | en_US |
dc.contributor.author | Nurfitrah Akma Laila Azmi | en_US |
dc.contributor.author | Nurhanis Alia Isram | en_US |
dc.contributor.author | Nurul Aziah Ahmad | en_US |
dc.date.accessioned | 2024-01-23T04:33:22Z | - |
dc.date.available | 2024-01-23T04:33:22Z | - |
dc.date.issued | 2023 | - |
dc.identifier.isbn | 978-629-489-007-7 | - |
dc.identifier.uri | http://hdl.handle.net/123456789/5784 | - |
dc.description | Others | en_US |
dc.description.abstract | This study aims to establish a connection between consumer satisfaction and exceptional service at the Zamburger Hotel in Pengkalan Chep, Kelantan. Customer satisfaction is defined as a metric that evaluates the extent to which consumers are satisfied with a company's products, services, and capabilities. Customer satisfaction information, such as surveys and evaluations, can help a business determine how to enhance or modify its products and services. Providing quality customer service entails providing consumers with prompt, polite, and expedient assistance while also establishing strong relationships with them. Customers lodging at Hotel Zanburger are the scope and limits of this investigation. This study's sample comprises of Kelantan's general population and foreign visitors. They will comment on the calibre of service at the Zamburger Hotel. Using questionnaires as the research instrument, the researchers employ quantitative and descriptive methods in this study. | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | Fakulti Hospitaliti, Pelancongan dan Kesejahteraan | en_US |
dc.subject | Customer satisfaction | en_US |
dc.subject | Service Quality | en_US |
dc.title | Examining Customer Satisfaction Toward Quality Service at Zamburger Hotel: A Quantitatiive Study | en_US |
dc.type | National | en_US |
dc.relation.conference | Hotwec 7.0 Sustainably Nurturing Tourism, Hospitality and Wellness | en_US |
dc.description.page | 1173-1187 | en_US |
dc.relation.seminar | E-Proceeding Hotwec 7.0 Sustainably Nurturing Tourism, Hospitality and Wellness Industry For A Brighter Tomorrow | en_US |
dc.description.type | Proceeding Papers | en_US |
item.grantfulltext | open | - |
item.fulltext | With Fulltext | - |
item.languageiso639-1 | en_US | - |
item.openairetype | National | - |
Appears in Collections: | Faculty of Hospitality, Tourism and Wellness - Proceedings |
Files in This Item:
File | Description | Size | Format | |
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Examining Customer Satisfaction Toward Quality Service at Zamburger Hotel A Quantitative Study.pdf | 3.64 MB | Adobe PDF | View/Open |
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