Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/4367
Title: | Customer Satisfaction towards Usage of Food Delivery Applications during Covid-19: Malaysia Outlook | Authors: | Siti Mayuni Md Rani Siti Norfarhana Jaffar Siti Nur Syafiqah Abdulah Tuan Nur A’liah Fazleen Al-Fatihah Tuan Azman Mazne Ibrahim |
Keywords: | Household;Food Waste;Attitude;Value of Awareness | Issue Date: | 2022 | Publisher: | FACULTY OF HOSPITALITY, TOURISM AND WELLNESS | Conference: | E-PROCEEDING HoTWeC 6.0 | Abstract: | This study is about Customer Satisfaction with the usage of Food Delivery Applications during Covid-19 in Malaysia. Coronavirus 2019, also known as Covid-19, is an infectious disease caused by a virus that causes respiratory infection in humans. Food delivery service is sending food to a customer after placing an order through online applications. The consumer can now choose from a diverse range of food providers listed on the internet at any time and location.High technology alters people's lifestyles by providing a variety of applications to assist them, such as an online delivery application. This study relates to convenience, time savings, and perceived value. Use a quantitative method to complete this research. Google Forms was used to distribute 384 questionnaires. The result is based on descriptive analysis, reliability test, and Inferential Analysis Pearson's correlation analysis. |
Description: | Others |
URI: | http://hdl.handle.net/123456789/4367 | DOI: | 978-967-0021-47-8 |
Appears in Collections: | Faculty of Hospitality, Tourism and Wellness - Proceedings |
Files in This Item:
File | Description | Size | Format | |
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e-proceeding HoTWeC 6.0 - CUSTOMER SATISFACTION TOWARDS USAGE OF FOOD DELIVERY APPLICATIONS DURING COVID-19 MALAYSIA OUTLOOK.pdf | 719.16 kB | Adobe PDF | View/Open |
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