Customer Satisfaction towards Usage of Food Delivery Applications during Covid-19: Malaysia Outlook

Abstract

This study is about Customer Satisfaction with the usage of Food Delivery Applications during Covid-19 in Malaysia. Coronavirus 2019, also known as Covid-19, is an infectious disease caused by a virus that causes respiratory infection in humans. Food delivery service is sending food to a customer after placing an order through online applications. The consumer can now choose from a diverse range of food providers listed on the internet at any time and location.High technology alters people's lifestyles by providing a variety of applications to assist them, such as an online delivery application. This study relates to convenience, time savings, and perceived value. Use a quantitative method to complete this research. Google Forms was used to distribute 384 questionnaires. The result is based on descriptive analysis, reliability test, and Inferential Analysis Pearson's correlation analysis.