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http://hdl.handle.net/123456789/1919
Title: | Cashless transactions: A study on intention and adoption of e-wallets | Authors: | Yang M. Al Mamun A. Mohiuddin M. Mohiuddin M., Nawi N.C. Zainol, N. R. |
Keywords: | Adoption;Compatibility;E-wallet;Facilitating condition;Intention;Perceived ease of use;Perceived trust;Perceived usefulness;Social influence | Issue Date: | Jan-2021 | Publisher: | MDPI AG | Journal: | Sustainability (Switzerland) | Abstract: | This study explored the effect of perceived usefulness, perceived ease of use, social influence, facilitating condition, lifestyle compatibility, and perceived trust on both the intention to use an e-wallet and the adoption of an e-wallet among adults by using the unified theory of acceptance and use of technology (UTAUT). This quantitative study adopted a cross-sectional research design to gather data from 501 respondents using a Google Form. The collected data were analyzed using partial least square structural equation modelling (PLS-SEM). As a result, perceived usefulness, perceived ease of use, social influence, lifestyle compatibility, and perceived trust displayed a significant positive effect on both intentions to use an e-wallet and adoption of an ewallet. This study evidenced the mediating effect of the intention to use an e-wallet on the correlations between the predictors and adoption of an e-wallet. Both the age and gender of the respondents moderated the effect of lifestyle compatibility on intention to use an e-wallet. The study outcomes serve to inform managers and policy makers to devise effective strategies that capture consumers’ intention to use and experience of using an e-wallet in the midst of a turbulent market. Ultimately, such carefully sculpted policies may promote the digital platform and web-based application, apart from encouraging higher rates of e-wallet adoption in developing countries. |
Description: | Web of Science / Scopus |
URI: | http://hdl.handle.net/123456789/1919 | ISSN: | 20711050 | DOI: | 10.3390/su13020831 |
Appears in Collections: | Faculty of Entrepreneurship and Business - Journal (Scopus/WOS) |
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Cashless-transactions-A-study-on-intention-and-adoption-of-ewalletsSustainability-Switzerland.pdf | 780.98 kB | Adobe PDF | View/Open |
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