Please use this identifier to cite or link to this item:
Title: Managing Information Quality in B2C Companies: An Empirical Investigation on Halal e-Commerce Websites
Authors: Jusop, M. 
Ismail, R.M. 
Ismail, N. A. 
Keywords: e-commerce;information quality;Interview, halal;Websites-Commerce platform
Issue Date: 2020
Publisher: International Association of Online Engineering
Journal: International Journal of Interactive Mobile Technologies 
Ambiguous information, incomplete explanation and unclear description of products portrayed in a website normally caused carts abandonment. As evidenced in many prior studies, consumers’ purchase intentions were highly influenced by their confidence in the information provided by the website. This study identifies criteria of qualified information and describes how it was managed by halal e-commerce businesses. Qualitative data were collected through in-depth interview with key information custodians from four e-commerce platforms. The study found good understanding and efficient management of information quality criteria could help halal e-commerce businesses to progress one-step ahead of their competitors.
ISSN: 18657923
DOI: 10.3991/ijim.v14i17.16651
Appears in Collections:Malaysia Graduate School of Entrepreneurship and Business - Journal (Scopus/WOS)

Files in This Item:
File Description SizeFormat
16651-58221-1-PB(1).pdf878.22 kBAdobe PDFView/Open
Show full item record

Google ScholarTM




Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.