UNRAVELLING CHALLENGES IN ENSURING PARCEL SAFETY IN LAST MILE DELIVERY FOR THE POSTAL AND COURIER INDUSTRY

Abstract

There are several difficulties in the logistics chain's last-mile delivery phase, especially when it comes to guaranteeing package safety. The present study aims to provide a thorough analysis of the complex problems that affect package security in the final leg of delivery to different kinds of customers, recipients, and other users. Using a quantitative methodologies research methodology, the study seeks to identify the challenges associated with meeting the distinct needs of various demographic groups. The objective of this study is to investigate challenges in ensuring parcel safety during last-mile delivery. The research design in this study is quantitative. A quantitative research design involves the collection and analysis of numerical data to understand and quantify consumer experiences with last-mile parcel delivery. A total sample about 245 questionnaires was collected and the analysis using SPSS software. The results of the investigation will provide insight into the variables affecting package security and the general calibre of last-mile delivery services. Through the identification and comprehension of these challenges, we aim to provide significant insights into the postal and courier industry. This will facilitate the creation of focused strategies and solutions that aim to improve parcel safety in a variety of demographic contexts, ultimately maximizing the effectiveness and dependability of last-mile delivery services.