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http://hdl.handle.net/123456789/5785| Title: | A Study on Tourist Satisfaction Towards Ferry Services in Langkawi | Authors: | Nuraini Hussin Nuralisha Nadia Mohd Khari Nuratika Mawallil Nureen Shahirah Mohamad Nurul Aziah Ahmad |
Keywords: | Tourist Satisfaction;Quality Service,;High Fares;Ferry Safety Assessment | Issue Date: | 2023 | Publisher: | Fakulti Hospitaliti, Pelancongan dan Kesejahteraan | Conference: | Hotwec 7.0 Sustainably Nurturing Tourism, Hospitality and Wellness | Abstract: | The objective of this research proposal is to examine tourist satisfaction with ferry services in Langkawi. Additionally, this study aims to examine relationships between quality service, high fares, and ferry safety assessment on tourist satisfaction toward ferry services in Langkawi. 384 questionnaires were distributed to the community. This study used a quantitative approach. The sample size was collected using convenient sampling. Data was collected through an online survey. This study shows that the three factors of service quality, high fares, and ferry safety assessment are the main factor that influences tourist satisfaction |
Description: | Others |
URI: | http://hdl.handle.net/123456789/5785 | ISBN: | 978-629-489-007-7 |
| Appears in Collections: | Faculty of Hospitality, Tourism and Wellness - Proceedings |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| A Study on Tourist Satisfaction Towards Ferry Services in Langkawi.pdf | 3.66 MB | Adobe PDF | View/Open |
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