The Factors That Influence Customers Satisfaction of Online Transaction in Islamic Banking System among UMK City Campus Students

Abstract

Most people are more comfortable using online transactions when making purchases because it is conventional shopping which is usually associated with anxiety, congestion, traffic jams, limited time, parking, etc. In addition, online transaction systems have also played a major role in e-commerce and are used to carry out various transactions. Therefore, the purpose of this paper is to find out what factors affect customer satisfaction with online transactions in the Islamic banking system. The theoretical foundation is discussed and chapter one will explain the inception and evolution of internet transactions in Islamic banking. Furthermore, this chapter discusses the significance and objectives of the investigation, as well as the research questions, problem statement, and limitations of the study, the backdrop of the study, the structure of the study, and the operational field of study. The second chapter will outline previous research that has been drawn from books, articles, journals, and other sources in order to examine any gaps in the literature that have not yet been investigated. This chapter will also go into detail about studies that have been done on how UMK City Campus students feel about online transactions using Islamic banking systems. A survey questionnaire was used in the study department to examine various customer viewpoints on online payments.