Factors Influencing the Adoption of E-Payment Among Youth in Kelantan

Abstract

Digitalization payment has been applied in all industries to improve and smooth activities and transactions. Thus, it has been extensively utilized, particularly during the Covid-19 pandemic, which restricts people's movement, which is Movement Control Order (MCO). It includes e-payment, which is another method of paying for goods or services. It is quite simple to use, and it just requires an electronic device such as a computer, smartphone, or tablet to make any payment through online transactions. Therefore, this study examines the factors influencing the adoption of e-payment among youth in Kelantan. This study used a quantitative method to analyze the data. Besides, the primary data that was collected via an online structured questionnaire from a sample of 384 respondents among youth in Kelantan are used in this study. SPSS software was used to run the correlation analysis. The results indicate that there are significant correlations between ease of use, usefulness, security, and trust with the adoption of e-payment among the youth in Kelantan. Last but not least, the findings of this study may provide the next researchers further insight into their next step of incorporating technology that will enable consumers to use e-payment services conveniently, and it is recommended that e-payment technology be constantly improved to ensure the safety and comfort of users.