Please use this identifier to cite or link to this item:
Title: Online Insurance Purchase Intention and Behaviour among Chinese Working Adults
Authors: Hayat, N. 
Zainol, N.R. 
Abir T. 
Al Mamun A. 
Salameh A.A. 
Mahshar M. 
Keywords: Online purchase;Insurance;Theory of planned behavior
Issue Date: 2023
Publisher: Springer Science and Business Media Deutschland GmbH
Conference: Lecture Notes in Networks and Systems 
The study examines the customers' perception towards buying insurance online with factors taken from the theory of planned behavior like attitude, subjective norm, and perceived behavioral control among the Chinese working adults. The research collected cross-sectional survey-based data. The collected data analyzed with the structural equation modeling with SmartPLS 3.1. The study's results offer empirical support that internet trustworthiness positively influences the attitude towards making purchases online, normative structure positively and significantly impacts the subjective norms towards internet purchase, and user internet self-efficacy significantly influences the perceived behavioral control for the internet purchase. The results confirm that the attitude and perceived behavioral control positively and significantly influence intention to purchase insurance online. Intention to purchase insurance online significantly predicts the behavior of purchasing insurance online. Current research establishes significant empirical evidence that the behavioral attitudinal beliefs build on the behavioral beliefs towards the making purchase over the internet. The subjective norms for internet purchase are not supportive, and consumers are finding less social support to buy financial products over the internet. Current work extends the theory of planned behavior with the behavior beliefs that formulates the attitudinal beliefs that leads to the development of the internet and purchase behaviors.
Web of Science / Scopus
ISSN: 23673370
DOI: 10.1007/978-3-031-08093-7_23
Appears in Collections:Faculty of Entrepreneurship and Business - Proceedings

Show full item record

Google ScholarTM




Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.