Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/4426
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Nur Shafinas | en_US |
dc.contributor.author | Nur Solehah, Nur Diyanah | en_US |
dc.contributor.author | Mohammed Ruqaimi Remeli | en_US |
dc.date.accessioned | 2023-01-16T08:26:48Z | - |
dc.date.available | 2023-01-16T08:26:48Z | - |
dc.date.issued | 2022 | - |
dc.identifier.isbn | 978-967-0021-47-8 | - |
dc.identifier.uri | http://hdl.handle.net/123456789/4426 | - |
dc.description | Others | en_US |
dc.description.abstract | This study is aims to examine the service quality that affects customers satisfaction in Spas at Kota Bharu. A facility sampling approach was used, and 384 respondents were evaluated. The collected data is analysed using Statistical Packages for Social Science Version 26 (SPSS Version 26) software based on frequency analysis, descriptive statistics, reliability analysis, and correlation analysis. As a result, all independent variables (the relationship of tangible dimension in service quality, relationship between responsiveness dimension in service quality and relationship between empathy dimension in service quality) have a significant relationship to dependent variables (customers satisfaction) among customers who have experienced with service at Spas at Kota Bharu. | en_US |
dc.publisher | UMK Press | en_US |
dc.subject | Service quality | en_US |
dc.subject | tangible | en_US |
dc.subject | responsiveness | en_US |
dc.subject | customers satisfaction | en_US |
dc.title | Service Quality That Affects Customers Satisfaction at Spas in Kota Bharu, Kelantan | en_US |
dc.type | National | en_US |
dc.relation.conference | E-PROCEEDING HoTWeC 6.0 | en_US |
dc.description.page | 403-412 | en_US |
dc.relation.seminar | E-PROCEEDING HoTWeC 6.0 THE GAME ON 2022: THE FUTURE IS BRIGHT | en_US |
dc.date.seminarstartdate | 2022-06-14 | - |
dc.date.seminarenddate | 2022-06-15 | - |
dc.description.placeofseminar | virtual | en_US |
dc.description.seminarorganizer | FHPK | en_US |
dc.description.type | Proceeding Papers | en_US |
dc.contributor.correspondingauthor | ruqaimi@umk.edu.my | en_US |
item.grantfulltext | open | - |
item.openairetype | National | - |
item.fulltext | With Fulltext | - |
Appears in Collections: | Faculty of Hospitality, Tourism and Wellness - Proceedings |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
article 2_e-proceeding Hotwec 6.0 V5.pdf | 663.95 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.