1. My Scholar, Digital Library Repository, Universiti Malaysia Kelantan
  2. E- PROCEEDINGS
  3. Faculty of Hospitality, Tourism and Wellness - Proceedings
Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/4426
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dc.contributor.authorNur Shafinasen_US
dc.contributor.authorNur Solehah, Nur Diyanahen_US
dc.contributor.authorMohammed Ruqaimi Remelien_US
dc.date.accessioned2023-01-16T08:26:48Z-
dc.date.available2023-01-16T08:26:48Z-
dc.date.issued2022-
dc.identifier.isbn978-967-0021-47-8-
dc.identifier.urihttp://hdl.handle.net/123456789/4426-
dc.descriptionOthersen_US
dc.description.abstractThis study is aims to examine the service quality that affects customers satisfaction in Spas at Kota Bharu. A facility sampling approach was used, and 384 respondents were evaluated. The collected data is analysed using Statistical Packages for Social Science Version 26 (SPSS Version 26) software based on frequency analysis, descriptive statistics, reliability analysis, and correlation analysis. As a result, all independent variables (the relationship of tangible dimension in service quality, relationship between responsiveness dimension in service quality and relationship between empathy dimension in service quality) have a significant relationship to dependent variables (customers satisfaction) among customers who have experienced with service at Spas at Kota Bharu.en_US
dc.publisherUMK Pressen_US
dc.subjectService qualityen_US
dc.subjecttangibleen_US
dc.subjectresponsivenessen_US
dc.subjectcustomers satisfactionen_US
dc.titleService Quality That Affects Customers Satisfaction at Spas in Kota Bharu, Kelantanen_US
dc.typeNationalen_US
dc.relation.conferenceE-PROCEEDING HoTWeC 6.0en_US
dc.description.page403-412en_US
dc.relation.seminarE-PROCEEDING HoTWeC 6.0 THE GAME ON 2022: THE FUTURE IS BRIGHTen_US
dc.date.seminarstartdate2022-06-14-
dc.date.seminarenddate2022-06-15-
dc.description.placeofseminarvirtualen_US
dc.description.seminarorganizerFHPKen_US
dc.description.typeProceeding Papersen_US
dc.contributor.correspondingauthorruqaimi@umk.edu.myen_US
item.fulltextWith Fulltext-
item.openairetypeNational-
item.grantfulltextopen-
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