Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals

Abstract

Purpose: This study aims to explore the lean leadership factors influencing the effectiveness of lean healthcare performance at hospitals. Design/methodology/approach: A total of 217 healthcare professionals’ responses were included for data analysis. The data were analyzed using the partial least square technique. Findings: The findings revealed that improvement culture, gemba (hands-on approach), hoshin kanri (goal-oriented) and qualification are the crucial lean leadership factors that positively influence the effectiveness of lean healthcare performance at hospitals. The results indicated that the self-development of lean leaders has no significant impact on the effectiveness of lead healthcare performance. Originality/value: The findings of this study could contribute to the healthcare institutions in Malaysia perceive the benefits of lean healthcare and show a positive intention of using lean leadership principles.