Factors Influencing Customers Purchase Intention in Online Shopping Among Students at Universiti Malaysia Kelantan, City Campus

Abstract

In Malaysia, online shopping become popular recently due to the convenience of online shopping. However, several barriers include the genuineness of products sell in online, the shopping experience includes sensory experience, less webpage user-friendly and thought-provoking become restrictive determinants for the public to shop online. Thus, this study is conducted to identify the factors influencing customers' purchase intention in online shopping among students at Universiti Malaysia Kelantan, City Campus. 364 respondents were randomly selected through the questionnaire. The Statistical Package for Social Sciences (SPSS) version 26.0 was used to analyse the data. Descriptive analysis and correlation were applied to this study. The results showed that attitude, subjective norms, and perceived behavioural control had a positive impact on the intention to purchase online shopping. It is suggested that future research can be conducted in a fast-growing area and the results obtained will be more comparable and provide a direction that can reflect the impact of online purchases among students.