Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/4024
DC Field | Value | Language |
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dc.contributor.author | Muhammad Saiful Amirul Shahrul Nizam | en_US |
dc.contributor.author | Nur Alifah Ilyana Muhamad Zahid | en_US |
dc.contributor.author | Nur Alyaa Maisarah Hamdan | en_US |
dc.contributor.author | Nur Amirah Zainal | en_US |
dc.contributor.author | Siti Salina Saidin | en_US |
dc.date.accessioned | 2023-01-04T08:25:01Z | - |
dc.date.available | 2023-01-04T08:25:01Z | - |
dc.date.issued | 2022 | - |
dc.identifier.isbn | 978-967-0021-47-8 | - |
dc.identifier.uri | http://hdl.handle.net/123456789/4024 | - |
dc.description | Others | en_US |
dc.description.abstract | Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passenger to shape their experience. The research aimed to determine tourist satisfaction with airport self-service technology in Kelantan. Thus, this stud empirically measures self-check-in kiosk quality, airline e-tickets, biometric technology and customer satisfaction among tourists in Kelantan. This study was structured through a selfadministered survey with tourists in Kelantan who were identified and chosen for data collection. With 268 respondents, the data was analysed by a process of descriptive, frequency, and inferential analysis using SPSS. The Pearson correlation results show a linkage between self-check-in kiosk quality, airline e-tickets, biometric technology and customer satisfaction. The findings show that tourist satisfaction has the most significant impact on the airport self-service technology in Kelantan. | en_US |
dc.subject | self-check-in kiosk quality, airline e-ticket, biometric technology, customer satisfaction | en_US |
dc.title | Tourists’ Satisfaction Towards Airport Self-Service Technology: A Study in Kelantan | en_US |
dc.type | National | en_US |
dc.relation.conference | E-PROCEEDING HoTWeC 6.0 | en_US |
dc.description.page | 1077-1085 | en_US |
dc.relation.seminar | E-PROCEEDING HoTWeC 6.0 THE GAME ON 2022: THE FUTURE IS BRIGHT | en_US |
dc.description.type | Proceeding Papers | en_US |
dc.contributor.correspondingauthor | salina.s@umk.edu.my | en_US |
item.openairetype | National | - |
item.fulltext | With Fulltext | - |
item.grantfulltext | open | - |
crisitem.author.dept | UNIVERSITI MALAYSIA KELANTAN | - |
crisitem.author.dept | UNIVERSITI MALAYSIA KELANTAN | - |
Appears in Collections: | Faculty of Hospitality, Tourism and Wellness - Proceedings |
Files in This Item:
File | Description | Size | Format | |
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Paper 3-Tourists’ Satisfaction Towards Airport Self-Service Technology-A Study in Kelantan.pdf | 669.33 kB | Adobe PDF | View/Open |
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