The Importance of English Language Proficiency among Employee in Hospitality Industry

Abstract

English proficiency in the hospitality industry becoming the most widely spoken language in the world and is an important language in the hospitality industry's services. Different studies have been conducted which focused on English language proficiency in numerous ways. As a result, customers that want to have a more in-depth conversation or ask the question with employees appear to be denied this opportunity, resulting in customer unhappiness. This study determines the relationship between communication skills, language competency, and personal motivation toward English language proficiency. The researchers used a Google Form as a methodology to collect data. The target respondent for this study was 384 respondents. As a result, the reliability test will be conducted using the Cronbach’s Alpha approach. Additional analysis and exploration of the link between the variables will be conducted using Pearson’s correlation test. The correlations’ results answered the research questions of whether there is a relationship between the independent and dependent variables.