1. My Scholar, Digital Library Repository, Universiti Malaysia Kelantan
  2. E- PROCEEDINGS
  3. Faculty of Hospitality, Tourism and Wellness - Proceedings
Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/3969
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dc.contributor.authorMuhammad Syazwan Awang Hussinen_US
dc.contributor.authorNorsabrina Badrul Hishamen_US
dc.contributor.authorNorsyafiqah Nasaruddinen_US
dc.contributor.authorNorsyahira Yahyaen_US
dc.contributor.authorNor Maizana Mat Nawien_US
dc.date.accessioned2023-01-04T01:34:23Z-
dc.date.available2023-01-04T01:34:23Z-
dc.date.issued2022-
dc.identifier.isbn978-967-0021-47-8-
dc.identifier.urihttp://hdl.handle.net/123456789/3969-
dc.descriptionOthersen_US
dc.description.abstractThe study examines customer satisfaction towards Airbnb in Klang Valley and finds out the relationship between reliability, assurance, tangible responsiveness and empathy on customer satisfaction with Airbnb. Descriptive and correlation analysis were used to analyse the data obtained. Finding revealed that the five variables are significantly related to customer satisfaction with tangible showed the strongest relationship while reliability was the weakest relationship on customer satisfaction. The results are in line with previous research whereby assurance, responsiveness and empathy are essential determinants affecting customer satisfaction. Implications and recommendations were provided for future researchers in line with the study.en_US
dc.language.isoenen_US
dc.subjectCustomer Satisfactionen_US
dc.subjecttangibleen_US
dc.subjectreliabilityen_US
dc.subjectresponsiveness and empathyen_US
dc.titleThe influence of service quality towards Airbnb customer satisfaction in Klang Valley,Malaysiaen_US
dc.typeNationalen_US
dc.relation.conferenceE-PROCEEDING HoTWeC 6.0en_US
dc.description.page560-594en_US
dc.relation.seminarE-PROCEEDING HoTWeC 6.0 THE GAME ON 2022: THE FUTURE IS BRIGHTen_US
dc.date.seminarstartdate2022-
dc.date.seminarenddate2022-
dc.description.typeProceeding Papersen_US
dc.contributor.correspondingauthormaizana.mn@umk.edu.myen_US
item.languageiso639-1en-
item.grantfulltextopen-
item.openairetypeNational-
item.fulltextWith Fulltext-
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