Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/3571
DC FieldValueLanguage
dc.contributor.authorUthamaputhran S.en_US
dc.contributor.authorMd. Shuaib A.S.en_US
dc.contributor.authorMd Isa Y.Z.en_US
dc.contributor.authorHasan, H.en_US
dc.contributor.authorZaato, S.G.en_US
dc.date.accessioned2022-12-05T07:07:06Z-
dc.date.available2022-12-05T07:07:06Z-
dc.date.issued2022-
dc.identifier.isbn978-303108086-9-
dc.identifier.issn23673370-
dc.identifier.urihttp://hdl.handle.net/123456789/3571-
dc.descriptionScopusen_US
dc.description.abstractThe purpose of this study is to identify the key factors that drive the trust of Foodpanda delivery service among customers during the Covid-19 pandemic. We extended the theory of Planned Behaviour which we examined the impact of product information, after sales service and payment security to increase the trust on Foodpanda delivery service. Data were collected from 341 students from faculty of entrepreneurship and business, University Malaysia Kelantan and analyzed using SPSS. The result shows that all three variables are equally important for developing a trust among customers using Foodpanda service and they decided to continue using this mobile application. The result of this study proves that payment security with 68.5% of the respondents indicate that it is the significant variable that influence user’s trust on Foodpanda service. The study further provides recommendations for service providers, customers and researchers.en_US
dc.language.isoen_USen_US
dc.publisherSpringer Science and Business Media Deutschland GmbHen_US
dc.subjectAfter sales serviceen_US
dc.subjectOnline food deliveryen_US
dc.subjectPayment securityen_US
dc.subjectProduct informationen_US
dc.subjectTrusten_US
dc.titleWhat Drives Trust on Foodpanda Delivery Service During COVID-19 Pandemic? From the Perspective of Product Information, After Sales Service, and Payment Securityen_US
dc.typeInternationalen_US
dc.relation.conferenceLecture Notes in Networks and Systemsen_US
dc.identifier.doi10.1007/978-3-031-08087-6_13-
dc.description.page173 - 188en_US
dc.volume486en_US
dc.relation.seminarInternational Conference on Business and Technology, ICBT 2021en_US
dc.date.seminarstartdate2021-07-06-
dc.date.seminarenddate2021-07-07-
dc.description.placeofseminarIstanbulen_US
dc.description.typeIndexed Proceedingsen_US
dc.contributor.correspondingauthorsathiswaran@umk.edu.myen_US
item.fulltextNo Fulltext-
item.openairetypeInternational-
item.languageiso639-1en_US-
item.grantfulltextnone-
crisitem.author.deptUniversiti Malaysia Kelantan-
crisitem.author.deptUniversiti Malaysia Kelantan-
crisitem.author.deptUniversiti Malaysia Kelantan-
crisitem.author.orcid0001-9318-8791-
Appears in Collections:Faculty of Entrepreneurship and Business - Proceedings
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