Role of Digital Informational Services on Students Satisfaction in Online Education: A Study on Islamabad Universities During Covid-19

Abstract

In Pakistan, at the time of first wave of COVID -19, the University began offering online Teaching & student learning; this was a new style of teaching & learning for all education institution. In that era, the Educational institutions were closed and as a result it was difficult to Engaging students in virtual learning & providing Digital information services for all. The primary goal of this research paper is to explore the existing Policy SOPs of online education & existing infrastructure & practices of digital technologies in the universities. The paper also seeks to examine the present level of understanding among students and faculty regarding use of digital learning Devices & experience. In this paper, the effects of digital information services and use by the students & faculty along with satisfaction was reviewed through survey. This study is descriptive in nature. Mix method is used as research design of the study. The first stage was identifying the existing infrastructure of IT in universities. For this sake through checklist explore the data of universities & through survey examine the Students satisfaction level of online learning and soliciting their recommendations for solutions. This paper is in process so results and recommendations will be added after completions.