Resources and Information Technology Towards Operational Performance in Logistic Firm

Abstract

Logistics concept is integrally linked to economic operations. In particular, logistics operations are becoming increasingly important to a company's success due to the importance of their performance evaluation. Operational performance is important to influence the logistic firm to achieve the strategy and long-term objective. Operational performance is divided into four dimensions: quality, speed of delivery, flexibility, and cost. Therefore, this study attempts to investigate the factors that influence operational performance in the logistics firm. The factors of human resources, organizational resources, relational resource and value-added information technologies that can be affected operational performance in logistics firms. This study reviews past literature for the operational performance and the factors of operational performance in the logistic firm. It focuses on the examination of the factors that influence operational performance in the logistic firm.