Human Resource Management Practices and Job Performance Study Among Employees in Travel Agency Services

Abstract

This study was conducted to examine the relationship between human resource management practices and job performance among employees of travel agencies in Peninsular Malaysia. The independent variables of this study comprise recruitment, performance appraisal, and training, whereas the dependent variable of this study is job performance. A quantitative method was employed in this study involving 260 respondents and questionnaires were used as a data collection tool. A probability sampling technique was also used in the study. The data were collected using online questionnaires through Google Forms and analyzed using Statistical Packages for Social Sciences Version 25 (SPSS Version 25) software through descriptive statistics, reliability test, and correlation analysis. Based on the results, all of the independent variables (recruitment, performance appraisal, and training) in this study have significant relationships with the dependent variable (job performance among employees of travel agencies in Peninsular of Malaysia). This study enlightens human resource management practices and provides a better understanding of the factors affecting job performance among employees.