Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2558| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Norzalizah Bahari | en_US |
| dc.contributor.author | Nur Syafiqah A. Samad | en_US |
| dc.contributor.author | Mohd Fathi Abu Yaziz | en_US |
| dc.contributor.author | Muhammad Naqib Mat Yunoh | en_US |
| dc.contributor.author | Nur Amalis Rosli | en_US |
| dc.date.accessioned | 2022-01-12T08:23:42Z | - |
| dc.date.available | 2022-01-12T08:23:42Z | - |
| dc.date.issued | 2021-06 | - |
| dc.identifier.issn | 2289-8298 | - |
| dc.identifier.uri | http://hdl.handle.net/123456789/2558 | - |
| dc.description | Mycite | en_US |
| dc.description.abstract | The study aims to determine the factors influencing customer satisfaction in online shopping among Malaysian youth. Online shopping is increasingly popular among Malaysians, including teenagers, due to its time-saving, convenience and availability anywhereand anytime. As online technology is still new in Malaysia, online sellers find it challenging to retain online buyers. The study adopted a survey through a quantitative approach by distributing questionnaires among the youth in Malaysia. The findings indicated that product quality, security, and shipping significantly affect customer satisfaction in online shopping. Furthermore, the study provides recommendations for online seller and policymakers in enhancing the strength of online platform as a best transaction for customers | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | UUM Press | en_US |
| dc.relation.ispartof | Journal of Entrepreneurship and Business | en_US |
| dc.subject | Customer Satisfaction | en_US |
| dc.subject | Online Shopping | en_US |
| dc.subject | Product Quality | en_US |
| dc.title | Factors Influencing Customer Satisfaction in Online Shopping | en_US |
| dc.type | National | en_US |
| dc.identifier.doi | 10.17687/jeb.v9i1.418 | - |
| dc.description.page | 72-82 | en_US |
| dc.volume | 9(1) | en_US |
| dc.description.type | Article | en_US |
| dc.contributor.correspondingauthor | norzalizah.b@umk.edu.my | en_US |
| item.languageiso639-1 | en | - |
| item.grantfulltext | open | - |
| item.openairetype | National | - |
| item.fulltext | With Fulltext | - |
| crisitem.author.dept | Universiti Malaysia Kelantan | - |
| crisitem.author.dept | Universiti Malaysia Kelantan | - |
| Appears in Collections: | Journal Indexed MyCite - FKP | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 7-Jeb2021.09.01.10-418 (2).pdf | 226.74 kB | Adobe PDF | View/Open |
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