Factors Affecting Turnover Intention of Three-Star Hotel Industry in Malaysia

Abstract

In this era of modernization, turnover has become one of the most common problems that affect all sizes, types, and levels of organizations. In any organization, particularly the department of human resource management, employee turnover is regarded as a critical matter. Past studies indicated the lack of available studies on turnover intention involving a three-star hotel industry in Kota Bharu, Kelantan. Therefore, this study aimed at investigating the determining factors that made the employees of three-star hotel industry in Malaysia changes their jobs. A total of 162 valid responses from the samples were obtained. For this purpose, a convenience sampling technique of a three-star hotel staff in this study was adapted. A self-administered distribution technique of questionnaires was adopted as the data collection instrument for the study. The data were then analyzed using the IBM SPSS version 24. The findings revealed that organization commitment has strongly influenced the turnover intention of staff at a three-star hotel in Kota Bharu, Kelantan.