1. My Scholar, Digital Library Repository, Universiti Malaysia Kelantan
  2. E- PROCEEDINGS
  3. Faculty of Hospitality, Tourism and Wellness - Proceedings
Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/1055
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dc.contributor.authorAhmad Iqbal Nazuha Mahmad Kamelen_US
dc.contributor.authorIza Fahana Ismailen_US
dc.contributor.authorMuhammad Khawarizmi Ab. Khaleken_US
dc.contributor.authorSiti Sofiah Mohamad Shaukaten_US
dc.contributor.authorNor Dalila Maricanen_US
dc.date.accessioned2021-04-05T08:32:40Z-
dc.date.available2021-04-05T08:32:40Z-
dc.date.issued2020-
dc.identifier.isbn978-967-2229-34-6-
dc.identifier.urihttp://hdl.handle.net/123456789/1055-
dc.descriptionOthersen_US
dc.description.abstractThe purpose of the present study is to investigate the impact of service quality, perceived value and service encounter on Bharu, Kelantan volunteered to participate in this study. The data were gathered through questionnaire that was designed on a 5-Point Likert scale and categorical question which is yes or no for customer satisfaction. The study shows that the service quality, perceived value and service encounter dimensions have meaningful relationship with customer satisfaction in Spa. In satisfaction in Spa market and industry in Kota Bharu, Kelantanen_US
dc.publisherFaculty of Hospitality, Tourism and Wellness Universiti Malaysia Kelantan,en_US
dc.subjectService Qualityen_US
dc.subjectPerceived Valueen_US
dc.subjectService Encounteren_US
dc.subjectCustomer Satisfactionen_US
dc.titleCustomer Satisfaction towards Spa Service among Spa Goers in Kota Bharu, Kelantanen_US
dc.typeNationalen_US
dc.relation.conferenceNurturing Hospitality, Tourism and Wellness Worlden_US
dc.description.page99-112en_US
dc.relation.seminar3rd Hospitality, Tourism and Wellness Colloquium 2019en_US
dc.date.seminarstartdate2019-12-02-
dc.date.seminarenddate2019-12-02-
dc.description.placeofseminarUMKen_US
dc.description.typeProceeding Papersen_US
item.openairetypeNational-
item.fulltextWith Fulltext-
item.grantfulltextopen-
crisitem.author.deptUniversiti Malaysia Kelantan-
Appears in Collections:Faculty of Hospitality, Tourism and Wellness - Proceedings
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